Privacy Policy

Last updated: 01 Sept 2026

Hurst Review Services ("Hurst Review," "we," "us") operates the website at https://www.hurstreview.com (the "Site") and publishes the Hurst Review mobile applications for iOS and Android (the "App"). This privacy notice covers both. References to the Site below include the App unless we say otherwise.

This notice tells you:

1. What information we collect from you through the Site and the App, how we use it, and who we share it with.

2. What choices you have about the use of your data.

3. How long we keep your data and how you can have it deleted.

4. The security procedures we use to protect your information.

5. How you can see or correct the information we hold about you.

Information We Collect

Information you give us directly. When you register for an account you provide basic details such as your name and email address, and you choose a password. When you buy a course you provide billing contact information, and for products we ship, a mailing address. When you email or call us, we keep a record of the correspondence. If you take part in a survey or contest, we collect whatever that survey or entry form asks for, which may include contact details and demographic information such as ZIP code.

Information about how you use our courses. As you work through a review course in the App or on the Site, we record your activity in the product. That includes which lessons and videos you have opened, how far you have watched each video, the practice questions and practice tests you have taken, the answers you gave, and your scores. We use this to give you your results, to keep your progress in sync when you change devices, and to improve the course.

The App does not ask you to upload files, photos, contacts, documents, or any other content of your own, and it does not collect your location, your contacts, your calendar, your call or SMS data, or an inventory of the other apps on your device.

Information collected automatically. When you visit the Site we collect information about your device, including your browser, IP address, time zone, and cookies stored on your device. We also collect information about the pages and products you view, the site or search term that referred you, and how you interact with the Site. We call this Device Information. The App collects a smaller set of the same kind of data, such as device type, operating system version, app version, crash reports, and sign-in activity.

We collect Device Information using these technologies:

1. Cookies. Data files placed on your device, often containing a unique identifier. For general information about cookies and how to disable them, see http://www.allaboutcookies.org.

2. Log files. Records of activity on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

3. Web beacons, tags, and pixels. Electronic files used to record how you browse the Site.

We use Device Information to screen for risk and fraud, in particular your IP address, and to improve the Site and the App, for example by producing analytics about how customers use our products and by measuring the results of our marketing.

We use Google Analytics to help us understand how customers use the Site. You can read how Google uses personal information at https://www.google.com/intl/en/policies/privacy/, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Payment Information

Card payments are processed by our payment processor, Braintree. Card numbers and expiration dates are transmitted directly to that processor over an encrypted connection. We do not store full payment card numbers on our own systems. We keep a record of the transaction itself, including the date, the amount, the product purchased, and the billing contact.

How We Share Information

We do not sell or rent your personal information to anyone.

We share information only in these situations:

- With service providers who perform work on our behalf, such as payment processing, email delivery, hosting, and analytics. They may use the data only to provide that service to us.

- To fulfill your request, for example to ship an order or to grant you access to course material.

- For legal reasons, when we are required to respond to a valid governmental request, comply with applicable law, or protect our rights, and in connection with a merger or acquisition, with notice to you.

Marketing and Behavioral Advertising

Unless you ask us not to, we may email you about promotions, new products or services, or changes to this notice. Every marketing email includes an unsubscribe link.

On the Site, we use advertising services from third parties to show you ads for our courses on other websites and platforms. For background on how targeted advertising works, see the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising directly with these companies:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of several of these services through the Digital Advertising Alliance portal at http://optout.aboutads.info/.

The App does not display advertising, and we do not share your course activity, video progress, or practice test results with advertising networks.

Cookies

We use cookies on the Site. Some are necessary for the Site to work, including the cookie that keeps you signed in so you do not have to enter your password on every page. Others help us recognize returning visitors, understand how the Site is used, and measure our advertising. Some of these cookies can be linked to your account or to your browsing history, which is why we describe them here rather than treating them as anonymous. You can block or delete cookies in your browser settings, though parts of the Site will not work correctly without them.

Data Retention and Deletion

We keep personal information for as long as we need it for the purpose we collected it, or for as long as the law requires us to keep it.

- Account information (name, email address, sign-in credentials, school or program affiliation). We keep this for as long as your account exists. We do not delete inactive accounts on a schedule. Students often return to a course after a long break, and we may need the record to handle a refund or a Hurst Guarantee claim. You can ask us to delete your account at any time, and we will.

- Course activity (lessons and videos viewed, video progress, practice questions and tests taken, answers, and scores). Kept for as long as the account it belongs to. We use it to report your results to you, to restore your progress across devices, and to evaluate claims under the Hurst Guarantee, which depends on a record of what a student completed.

- Purchase and payment records (order history, amounts, dates, billing contact). Kept for at least 7 years to meet tax, accounting, and audit obligations, and sometimes longer where they remain part of our accounting records.

- Support correspondence (email, chat, and phone records). Kept for as long as it is useful for servicing your account. We remove it on request unless we are required to keep it.

- Device and usage data (IP address, device and browser type, log files, crash reports, analytics events, cookie identifiers). Analytics data collected through Google Analytics is retained under our Google Analytics retention setting, currently [14 months]. Server and application logs are kept for [X days].

- Marketing contacts. Kept until you unsubscribe. After you unsubscribe we keep your email address on a suppression list so that we do not contact you again by mistake.

Deleting your account and your data

You can ask us to delete your account and the personal data attached to it at any time, whether or not your course access has expired.

- By email: support@hurstreview.com.

We confirm that the request came from the account holder, then delete or anonymize your data within 30 days. We do not deactivate, freeze, or suspend an account in place of deleting it.

Deleting your account ends your access to any course you have purchased and removes your study progress and test results. We cannot restore either one afterward.

What we keep after you delete your account

A limited set of records outlives an account deletion, and only for these reasons:

- Purchase and payment records, for the tax and accounting period described above.

- Records needed to finish a dispute, chargeback, refund, or Hurst Guarantee claim that is open when you make your request.

- Records of fraud, abuse, or attempted misuse of our systems, kept so that we can prevent it from happening again.

- Anything we are required to keep by law, subpoena, or court order.

- Your email address on our marketing suppression list, if you have opted out of marketing.

- Copies held in encrypted backups, which are overwritten on a rolling 35 day cycle. We do not restore deleted accounts from backups.

We keep no more of this data than the purpose requires, we do not use it to market to you, and we delete it once the reason for keeping it ends.

Your Access to and Control Over Information

At any time you can contact us at support@hurstreview.com to:

- See what data we hold about you, if any.

- Correct any data we hold about you.

- Have us delete your account and your data, as described above.

- Opt out of marketing email, or raise any concern about how we use your data.

We respond to these requests within 30 days.

Security

We take precautions to protect your information, online and offline.

Information you submit through the Site and the App, including sign-in credentials and payment details, is encrypted in transit using HTTPS. You can confirm this by looking for the lock icon in your browser's address bar and for "https" at the start of the address.

Only employees who need the information to do a specific job, for example billing or customer service, are given access to personally identifiable information. The systems where we store personally identifiable information are kept in a secure hosting environment with access controls and logging.

Registration and Orders

To use our courses you must create an account, which requires a name and an email address. To buy a course you must provide billing contact information, and a mailing address for products we ship. We use this information to process and deliver your order, to give you access to the course, and to reach you if there is a problem with the order.

Surveys and Contests

From time to time we request information through surveys or contests. Taking part is voluntary. We may ask for contact information such as name and mailing address, and demographic information such as ZIP code or age range. Contact information is used to notify winners and award prizes. Survey responses are used to monitor and improve our products.

Children's Privacy

Our courses are intended for nursing students and licensed professionals preparing for the NCLEX. The Site and the App are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at support@hurstreview.com and we will delete it.

Changes to This Notice

We may update this notice as our products or the law change. When we do, we will revise the date at the top of this page. If the change is significant we will also tell you by email or in the App.

Contact Us

Questions about this notice, or requests about your data, go to:

Hurst Review Services

127 S Railroad Ave

Brookhaven, MS 39601

support@hurstreview.com

601-833-1961